Frequently Asked Questions

You can book a rental with Vorenza through multiple convenient methods:

• Online through our website using the “Reserve Now” booking form
• Call us directly at (603) 661-2672 for last-minute bookings or personalized assistance
• Contact us via Facebook Messenger for quick inquiries

We recommend booking in advance to ensure vehicle availability, especially during peak seasons.

Our cancellation policy is based on notice timing:

• 48+ hours before pickup: Full refund
• 24-48 hours before pickup: Partial refund
• 23 hours or less / same day: No refund

We understand plans change, and we strive to be as flexible as possible while managing our fleet availability.

Yes! We understand that travel plans can change. Contact us as soon as possible to modify your reservation. Changes may include:

• Rental dates and duration
• Vehicle type (subject to availability)
• Pickup and drop-off locations
• Additional drivers or services

Please note that modifications are subject to vehicle availability and may result in price adjustments. Call us at (603) 661-2672 to discuss your changes.

No account is required to book directly through our website or by phone. Simply provide your contact information and rental details when booking.

We accept the following payment methods:

• Credit cards (Visa, Mastercard, American Express, Discover)
• Debit cards (requires minimum security deposit of $300 or more)

All major credit and debit cards are accepted. Please note that using a debit card requires a minimum security deposit of $300 or more to protect against potential damages or fees.

Absolutely not! We pride ourselves on transparent pricing with no unexpected fees. What you see is what you pay.

Your rental price includes:

• Daily cleaning and sanitization
• 24/7 customer support
• Delivery service (anywhere in NH)

Optional add-ons are clearly disclosed at checkout, such as additional mileage or pet fees.

Yes! We offer competitive pricing and will match legitimate quotes from other rental companies. If you find a lower price for a comparable vehicle and rental period, contact us with the details and we’ll do our best to match or beat it.

Price match conditions apply and must be verified before booking confirmation.

Security deposit amounts vary based on payment method:

• Credit cards: Deposit starts at $250 (may vary by vehicle)
• Debit cards: Minimum $300 security deposit or more required

The deposit is held during your rental period and released within 3-7 business days after the vehicle is returned in good condition with no violations of rental terms.

Most rentals include a daily mileage allowance. Additional mileage rates range from $0.50 to $1.50 or more per mile depending on vehicle type.

Planning a long road trip? Let us know in advance and we can create a custom mileage package that fits your needs at the best possible rate.

Age requirements:

• All bookings: Must be 18 years of age or older

Unlike traditional rental agencies that require 21+, we welcome drivers 18 and older. If you have questions about age requirements, please contact us at (603) 661-2672.

Most rentals include a daily mileage allowance that varies by vehicle type. This is designed to accommodate most daily activities and local trips around New Hampshire.

If you exceed the daily mileage limit, additional charges of $0.50 to $1.50 or more per mile apply depending on vehicle type. Contact us to discuss unlimited mileage options for longer trips.

No, smoking is strictly prohibited in all our vehicles. This includes cigarettes, cigars, vaping, and any other smoking materials.

If a vehicle is returned with evidence of smoking (smell, ash, burns), a cleaning fee will be applied to remove the odor and restore the vehicle to its original condition for the next customer.

Pets are allowed only if you purchase the pet fee prior to your rental. This fee helps us cover the additional cleaning required to ensure the vehicle is allergen-free for future customers.

To add the pet fee to your booking:

• Select the pet option during online checkout
• Call us at (603) 661-2672 to add it to an existing reservation

Traveling with a pet without the pre-purchased fee will result in a cleaning charge.

Yes, for your safety and ours, all vehicles are equipped with two security devices that collect driving data including:

• Vehicle location
• Mileage tracking
• Driving behavior

This technology helps us ensure vehicle safety, verify mileage accuracy, and provide roadside assistance if needed. Your privacy is important to us, and tracking data is used solely for rental management purposes.

Guests are responsible for all tolls and tickets incurred during the rental period.

• Tolls: Automated tolls are tracked and will be billed to you at the end of each month
• Tickets: You’re responsible for paying tickets resulting from illegal driving or improper parking

We recommend using cash at toll booths when possible, or be prepared for automated toll billing to be added to your final charges.

No, off-roading is strictly prohibited. Our vehicles are designed for paved road use only and are not equipped for off-road conditions.

Off-road use can cause significant damage to the vehicle’s suspension, tires, and undercarriage. Any damage resulting from off-road use will be charged to the renter and may void insurance coverage.

We offer a wide selection of vehicles to meet every need and budget:

• Economy cars: Fuel-efficient options for solo travelers and couples
• Midsize sedans: Comfortable rides for families and business trips
• Full-size cars: Spacious vehicles for longer journeys
• SUVs: Perfect for families, groups, or outdoor adventures
• Specialty vehicles: Including luxury options and unique models

Our fleet includes popular models from trusted manufacturers, ensuring reliability and comfort throughout your rental period.

Vehicle cleanliness and safety are our top priorities. Every vehicle in our fleet is:

• Cleaned and detailed daily by our partner, Avid Auto Detailing
• Thoroughly sanitized between each rental
• Inspected for mechanical issues before each rental
• Maintained according to manufacturer recommendations

We take pride in providing vehicles that are spotless, mechanically sound, and ready for your adventure.

Yes! While we reserve specific vehicle categories (economy, midsize, SUV, etc.), you can request a specific make and model when booking. We’ll do our best to accommodate your request based on availability.

For the best chance of getting your preferred vehicle, we recommend:

• Booking well in advance
• Calling us directly at (603) 661-2672 to discuss availability
• Being flexible with your rental dates if possible

If you experience any mechanical issues during your rental:

• Call us immediately at (603) 661-2672 – we’re available 24/7
• Do not attempt repairs yourself
• Pull over safely if the issue affects vehicle operation

We’ll arrange for roadside assistance or a replacement vehicle as quickly as possible. Your safety and satisfaction are our top priorities, and we’ll work to resolve any issues immediately.

Yes! We deliver anytime AND anywhere throughout New Hampshire. This is one of our most popular services and what sets us apart from traditional rental companies.

Delivery is available to:

• Your home or hotel
• Airport terminals
• Business locations
• Anywhere else in New Hampshire

Simply specify your preferred delivery location when booking, and we’ll coordinate a convenient time with you.

Delivery is included with your rental – no hidden fees! We believe in transparent pricing and making your rental experience as convenient as possible.

Whether you need the vehicle delivered to Derry, Manchester, Portsmouth, or anywhere else in New Hampshire, there’s no extra charge. This is part of our commitment to exceptional service.

We’re proud to offer 24/7 availability for both pickup and return. Whether you need a vehicle at 6 AM for an early flight or 11 PM for a late arrival, we’ve got you covered.

After-hours pickup and return are available by prior arrangement at no extra charge. Just let us know your preferred time when booking.

Absolutely! One-way rentals within New Hampshire are available. You can pick up the vehicle at one location and drop it off at another – perfect for one-way trips or when your travel plans change.

Contact us at (603) 661-2672 to arrange a one-way rental and discuss the logistics. We’ll make it as convenient as possible for your travel needs.